Nothing pleases us more than to hear how our patients feel about their experiences at the facility. Positive or otherwise, we truly value our patients’ feedback.
That feedback, collected via survey forms given to each patient upon discharge, is an integral part of the way we seek to relentlessly improve our performance and processes and live our company values.
Here are a few of our patient survey comments:
”Your staff was very kind and nice and gentle. Throughout the whole procedure I felt very cared for. Please extend my thanks and gratitude to all who helped me during this time.” ~ B.R.
“The center is extremely well run and efficient.” ~ B.H.
“I think your facility is wonderful. My procedure went quickly and everyone was very nice.” ~ Anon.
“I felt at ease from the time I walked in ‘til the time I was wheeled out. Everyone had a smile and was so positive. It was fantastic.” ~ C.C.
"Each worker (from the receptionist at the front desk to the one who wheeled me to the car), treated me as though I was the only patient there the entire day, despite the lateness of my procedure. Their handling of each individual responsibility was admirable - the doctors are very fortunate to have this team on their staff." ~ H.R.
"We were very impressed with the caring, yet professional staff all around." ~ J.C.
"I wish all facilities were like yours. A great example of TLC." ~ N.C.
"Very impressed with nursing staff, nurse anesthesia, and after-care nurse. A very pleasant experience - fast and efficient." ~ W.T.
"Wonderful treatment. Very pleasant and professional personnel. A good experience!" ~ S.H.
"An excellent choice of services - everything runs smoothly EVERYTIME I need to come. Thanks!" ~ J.H.
"Thank you for doing such a great job. I really appreciate the professional and friendly manner of your clinic." ~ S.K.
"This was probably the friendliest and most professional staff that I have ever encountered. I would highly recommend your center to anyone needing your services." ~ G.W.
"You have a top-notch group of people at your center. I have never been treated with as much care, kindness, and consideration. Thank you." ~ J.S.
"Everyone made me feel a lot better about my procedure. All the staff were excellent with making me feel special. Warm bed, smiles, and talked to me and told me what they were doing and who they were! (Most people do not do that in the medical field anymore. I love it.) ~ M.F.
"The kindness of all staff members made an unpleasant experience much, much less so." ~ S.W.
"I was VERY pleased with my experience. My treatment for this medical procedure was exceptional by everyone!" ~ R.L.
6317 Harris Parkway
Fort Worth, TX 76132